30 day money back guarantee
At Uno Vita, we want you to feel safe when you shop with us. That is why we offer a volunteer 30 day money back guarantee on selected goods purchased by private individuals.
The guarantee applies when the item is returned within 30 days of receipt, ie 100% unused, undamaged and complete, and is returned in undamaged original packaging. Return shipping is paid by the customer. The guarantee only applies to goods purchased for private use and does not apply to business purchases.
For reasons of hygiene, safety and product type, certain goods may be exempt from this scheme. This may, among other things, apply to products that are used on or near the body, opened consumer goods, specially ordered goods and other products that are not suitable for return if the seal has been broken or the item has been used.
This 30 day money back guarantee is a voluntary supplementary scheme from Uno Vita and is in addition to your statutory rights regarding the right of withdrawal and complaints. To use the scheme, returns must always be agreed with customer service in advance. For other conditions, we refer to our terms of purchase. The main rule for the statutory right of withdrawal for online shopping is 14 days for consumer purchases, while the store's exchange or return arrangements may have their own conditions.
